Yawgoo Valley Ski Area & Water Park Policies
For guests, employees, and resort property, as well as concerns for individual privacy, Yawgoo Valley Ski Area & Water Park prohibit the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Resort. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within the Resort’s boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Please contact our Risk Management/Safety department if you have any questions or if you seek prior authorization to operate any aerial drones. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by the Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your pass, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.
No alcoholic beverages can be brought onto the premise. Consumption of alcohol is limited to the Excessive consumption of alcohol is cause for removal from the premises without refund.
As a family friendly facility, Yawgoo Valley expects guests at the park to behave in a pleasant, positive, and respectful manner towards all other individuals. As such, Yawgoo Valley will not tolerate the following behavior and reserves the right to confiscate lift tickets or season passes without refund and without warning, and/or deny services in the following circumstances: Apparent drunkenness or being under the influence of drugs; Open use of alcohol or drugs anywhere in public on the mountain; Serious disorderly conduct including but not limited to fighting, damaging property, apparent theft, interference with and/or endangerment of others; Jumping off a chairlift or actively swinging or bouncing a chair; Throwing any object off a chairlift; Using profanity or vulgar language in the presence of children; Verbally abusing any person or employee at the ski area; or any other appropriate case.
In general, Yawgoo Valley will issue one warning in the following circumstances before lift tickets or season passes will be confiscated without refund: Skiing closed trails or areas not designated for skiing; Cutting in front of other people in a lift line; Interference with or endangering others (and/or self); Skiing too close to others, out of control, or colliding with others; Skiing on terrain beyond one’s ability; Repeated use of offensive or vulgar language; or any other appropriate case. Yawgoo Valley reserves the right to confiscate lift tickets, season passes for any repeat offenses and/or or deny services at the sole discretion of management. The risk management office will call the parent of any child under the age of 18 for infractions and/or behavior problems. In the event a parent/guardian cannot be reached the RI State Police will be brought in to mediate.
Clothing should be properly fitting and shall not indecently expose parts of the body, be transparent, or display obscene or offensive pictures or slogans. Water Park: For safety reasons, swim attire with metal rivets or ornamentation, buttons, or zippers will not be permitted. Babies, toddlers, and other diaper wearing individuals are required to wear approved swim diapers when entering any pool or water attraction. Swim diapers are not available at the park for purchase. Wearing sunglasses or prescription lenses is not permitted when riding water attractions. Due to the nature of all rides and the potential for injury caused by loose articles, unsecured cameras, cell phones, or any recording devices are not permitted on rides. To secure these items please place them in a locker or leave them with a non-rider. Park management reserves the right to ask guests who violate policy to leave the water park without a refund.
All gift card, gift coin, gift certificate sales are final, no refunds. We are unable to replace, refund, or track lost or stolen gift items. Please protect gift items as you would cash. Gift items cannot be exchanged for cash. Gifts are redeemable at any Yawgoo Valley facility and do not expire. Physical card must be present in order to use balance.
Items left unattended may be stolen or taken by mistake. Yawgoo is not responsible for any lost, forgotten stolen or damaged property. Please lock up and label your equipment. You may file a lost item report in the office or complaint with the police department in case of stolen items. If you believe you have left behind an item, complete our lost & found form. In the event an article is lost during a ride, Yawgoo Valley will not suspend operations or attempt to retrieve the article. Any items that are retrieved will be kept at Lost and Found for 14 days. If you have found a lost item, please contact a team member, who will have the item taken to Lost and Found.
Sorry. We love animals too, but they do messy things to the snow and they pose a risk to our other guests. Please leave all animals at home when visiting Yawgoo with the exception of Service Animals.
Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Generally, service animals can only be dogs (or, under very rare circumstances, miniature horses). Service Animals shall be under the control of their handlers at all times. Unless the handler is unable to do so, or the use of such device interferes with the safe, effective function of the animal’s duties, Service Animals shall be on harness, leash, bridle or other type of tether at all times, in public areas. Where this is not possible due to one of the aforementioned conditions the Service Animal shall be under the handler’s control through other means (e.g. voice commands, hand signals). Any disabled guest who is assisted by a Service Animal shall have access to all public areas of the resort. In the interests of safety, Service Animals shall not be permitted on ski lifts, as there is no means to evacuate them safely should the lift stop. The resort may, at its discretion, offer alternative transportation should it be absolutely required. Resort personnel may ask for the removal of a Service Animal from public areas if the handler is unable to maintain control of the animal, if the animal’s behavior is deemed dangerous, or if the animal is not properly housebroken. Reasonable effort will be taken by the resort to facilitate the disabled guest’s participation in resort activities, in the instance a Service Animal is removed for cause.
As a guest within our park, you may be filmed and/or photographed by a Yawgoo employee or contracted professional. Your entrance into the park serves as permission for use of your image or likeness captured in photos or video for marketing, social media promotional opportunities.
Effective Date: January 1, 2020
Information You Provide To Us We collect information you provide directly to us. For example, we collect information from you when you sign up to receive our emails, book a reservation, participate in a promotion or survey, request customer support, apply for a job or otherwise communicate with us through the Site. The information we may collect includes personal information, which is information that can be used to identify you, such as your name, email address, zip code, billing address, shipping address, phone number, payment card information and any other information you choose to provide.
Information We Collect Automatically
In addition to information that you submit to us, we may collect certain information using automated means (such as cookies, web beacons and web server logs) when you access or use the Site. This information may include demographic information; IP address; browser type; operating system characteristics; information about your use of the Site; and data regarding network connected hardware (e.g., computer or mobile device), such as unique device identifiers, type, model, version, MAC address, device or session ID, functionality, performance data and connection type. This information may also include clickstream data, which is information about the page-by-page paths you take as you browse through the Site.
Cookies are data files that are placed on a computer when it is used to visit a website. These cookies may be used for many purposes, including, without limitation, tracking user preferences or web pages visited while using a website. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third party flash cookies used in connection with our websites. For more information about disabling flash cookies, click here. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Site. In addition, please be aware that if you choose to block cookies, some advertising preferences that are dependent on cookies may not be able to be respected.
Data Analytics The Site may use third-party web analytics services, such as Google Analytics, to help us analyze how visitors use the Site. These services track information about visitors including IP addresses, browser types, referring pages, pages visited, and time spent on particular pages, which we use to improve and tailor the user experience on our Site. For further information about opting out of data collection through Google Analytics, click here. Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit http://www.allaboutdnt.com. Third parties may collect personally identifiable information about your online activities over time and across different websites when you visit the Site.
We may use information about you for various purposes, including to:
• Facilitate and improve your online experience, including by personalizing your online experience and providing advertisements, content or features that match your profile and interests;
• Respond to your comments, questions and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, rewards and events and provide news and information we think will be of interest to you (for information about how to manage these communications, please see the Your Choices section below).
• Send you technical notices, updates, security alerts and support and administrative messages;
• Monitor and analyze trends, usage and activities, including to improve the Site or other Yawgoo products and services;
• Contact you regarding your use of the Site, including to provide you with notices related to the Site and our other websites, products and services;
• Conduct surveys regarding the Site and our other websites, products and services;
• For any other purpose, with your consent.
We may permit vendors, consultants and other service providers to access information collected through the Site to carry out work on our behalf. For example, we may hire outside companies to help us send emails and manage email campaigns, run survey programs, or host or operate our Site or mobile applications. These third party service providers use the personal information to which they have access to carry out the purposes for which we shared the information.
We also may share your information (1) if we are required to do so by law, regulation, or legal process (such as in response to a court order, search warrant, or subpoena); (2) to fulfill requests by government agencies, such as law enforcement authorities; (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; or (4) to enforce our policies, or protect rights, property, or safety. We may cooperate with law enforcement authorities in the investigation and prosecution of violations of our policies, behavior that is harmful to other visitors, or is illegal.
We reserve the right to transfer any information we obtain through the Site in the event we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions). Social Features Certain functionality on the Site is specifically designed to permit interactions that you initiate between the Site and third party websites or services, including third party social networks (“Social Features”). Examples of Social Features include enabling you to transmit content to the Site from your account on a third party website or service or to “like” or “share” Site content to other websites or services.
Data Security We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. Although Yawgoo uses reasonable efforts to help protect your information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site. Children’s Privacy This Site is not intended for, nor targeted to, children under the age of thirteen (13). We do not knowingly collect any personal information from children under the age of 13 and if we learn that we have received information from a user under the age of 13, we will delete this information in accordance with applicable law.
Your Choices You can opt out of receiving promotional email communications from us at any time by following the instructions provided in those communications or by emailing us at [email protected] Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails, such as those about our ongoing business relations.
Many web browsers provide options to allow you to stop accepting new cookies, or to disable existing cookies. Please be aware that if you disable the cookies on your computer you may not be able to use certain features of this Site or other websites, and disabling cookies may invalidate opt outs that rely on cookies to function. Also, these cookie-disabling options may not be effective in all cases, or may be effective with respect to one type of browser or service, but not another.
PO BOX 41
Slocum, RI 02822
All Yawgoo Valley event admission tickets, day passes, lift tickets, lessons, products, packages, season passes, and any other advanced purchases are non-refundable and non-exchangeable for any reason after the order transaction is completed at the ticket window, on the telephone, through the e-commerce online website, or any other affiliated retail outlets. Yawgoo Valley reserves the right to cancel or postpone an event due to severe weather, otherwise all events take place rain, wind, cold, hail, shine, or snow. It is the policy of Yawgoo Valley NOT to issue refund checks for any reason, however, the Resort reserves the right to make an exception. If an exception is made, refunds will be issued in the form of a Yawgoo Valley Gift Card.
We ask that our guests refrain from smoking or vaping ANY substance use anywhere on property including outdoors or in parking lot.
Yawgoo Valley Ski Area & Water Park is faithful to providing a website that is as accessible as we are. We are in the process of using best efforts to implement the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C). There is no single definitive test of conformance to Level AA of the WCAG but we have used a variety of methods for assessing our accessibility, not limited to but including physical tests using screen readers and keyboard only. If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, please use one of the methods below to let us know so that we can rectify it.
• Contact us by phone at (833) 875-5479
• Contact us via our Contact form.
• Contact us via email: [email protected]
• Valley Ski Area & Water Park is striving to make every page accessible to users but cannot guarantee that every page conforms to WCAG 2.0 Level AA.
• Some pages have partial conformance due to the use of 3rd party vendors. As such Yawgoo Valley Ski Area & Water Park does not claim full site-wide Conformance, instead a partial conformance, as defined by WCAG Level AA 2.0. Valley Ski Area & Water Park cannot ensure conformance of crucial third-party plug-ins and widgets. • Our conformance claims only extend to pages within the www.yawgoo.com domain.
• Valley Ski Area & Water Park has used WCAG guidelines for conformance as suggested by the Department of Justice. Though some of the conformance found in WCAG conforms with 508 Compliance, we are not 508 Compliant. • Valley Ski Area & Water Park chose to use WCAG for conformance because they are determined by the W3C, the consortium that makes the guidelines for the Internet, worldwide.
• We are in the process of converting our PDF to conformance versions. If you find one that does not conform or is not readable, please contact us so we may send you the information in a format that works for you.
• Valley Ski Area & Water Park uses automated testing as a baseline for conformance but understands W3C's position that "(t)here is as yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible".
Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders or reservations, if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order or reservation).
PEDESTRIANS & FOOT TRAFFIC
All guests using trails and/or lifts are required to obtain one of the following: season pass, daily lift ticket, or participating in a Yawgoo Valley Sanctioned Lesson. Pursuant to RIGL 41-8-2 h Pedestrian (FOOT) Traffic of any kind is not permitted on any trails. This includes the beginner rope tow and "flat" areas.
By purchasing a lift ticket, you agree to all terms and conditions and agree to adhere to all park policies. Pricing is per person, we do not pro-rate missed or un-used portions of tickets. Lift tickets are NOT valid at the Snow Tubing Park. Special online rates are only available online.
LIFT, TOW, AND TRAIL OR TERRAIN USE
Baby carriers ARE NOT permitted on any lift or rope tow. Alternative Uses of Ski Slope: Tobogganing, Tubing, Sliding, Sledding, and Snowmobiling are Prohibited. Lifts CLOSE 10 MINUTES PRIOR TO THE END OF FINAL SESSION OF THE DAY. During certain periods terrain features including but not limited to rails, boxes, jumps, & tubes will be closed for all guests. It is at the discretion of Management & Ski Patrol for opening/closing of any features.
All Skis and Snowboards Must Have Metal Edges With Locking Bindings. All Snowboarders Must Have Only One Foot Strapped in When Using Aerial Tramways. Snow skates, decks, or bikes are NOT PERMITTED at Yawgoo.
TRAIL CONDITIONS VARY WITH WEATHER CHANGES AND SKIER USE. Be aware of changing conditions. Natural and man-made obstacles exist, and grooming activities are routinely in progress on slopes and trails. Use caution, ski in control, and ski only on designated slopes or trails. Consider weather conditions before purchasing a lift ticket.
May only be used by Passholder. Transfer, or the attempt to transfer will result in revocation of the pass without refund. Your season pass must be presented to any authorized Yawgoo representative upon request and must be easily visible to ticket checkers at all times. Pass privileges expire at the close of operations for the pass-purchased winter season. In the event the Pass is lost, stolen, broken or unrecognizable, you must pay a non-refundable fee of $25 for any replacement pass. Misconduct will result in withdrawal or suspension of pass privileges. Misconduct also covers unsocial behavior and terms expressed or implied relating to the resort. Yawgoo Valley reserves the right to withdraw the pass for breach of terms and conditions of sale, illegal use, or misconduct on the ski resort. Fraudulent use of your pass will result in confiscation of the pass and prosecution of all parties involved. All passholders must abide by the skier/rider responsibility code, park smart code, as well as Yawgoo policies. When using your Yawgoo Pass at partner resorts, passholders are expected to follow all policies in place at that resort, failure in doing so may result in confiscation of the pass without refund.
• Medical Refund: Medical Refunds will be accepted and pro-rated for the first 20 days of ski area operation. When twenty (20) days of operations are reached, there will be no refunds including for medical reasons. Notification of non-participation must be received by Yawgoo Valley within 14 days of injury. A licensed Doctor of medicine must document injury/sickness of a Pass holder preventing his/her participation in skiing/riding. A Medical Certificate providing the injury date and the prognosis stating that the pass holder is unable to participate in skiing/riding due to the injury.
• Always stay in control and be able to stop or avoid other people or objects.
• People ahead of you have the right of way. It is your responsibility to avoid them.
• You must not stop where you obstruct a trail or are not visible from above.
• Whenever starting downhill or merging into a trail, look uphill and yield to others.
• Always use devices to help prevent runaway equipment.
• Observe all posted signs and warnings. Keep off closed trails and out of closed areas.
• Prior to using any lift, you must have the knowledge and ability to load, ride and unload safely.
• One user on a terrain park feature at a time.
• Inspect terrain before using and throughout the day.
• It is your responsibility to control your body on the ground and in the air.
• Always clear the landing area quickly.
• Never jump blindly. Look before you leap.
• Use a spotter when necessary.
• Do not jump out of chairlifts.
• Do not build your own jumps.
• Be Courteous and respect others.
• Do not use rude language and/or behavior.
• In jumping and using this terrain in any way, you assume the risk of serious injury.
Tubing tickets are non-transferable and not eligible for resale. ALL tickets for Snow Tubing are now sold online. In-person sales are limited to remaining availability and cannot be held over the phone. Session tickets are limited to ensure a quality experience for all paid guests. In order to complete your tubing ticket purchase online you must electronically accept the liability release. Children under the age of 18 will need a signature from a consenting adult.
SOLD OUT If you find that tickets for a particular day and session are "not available" or "sold out" it means that session is full, and we are no longer selling tickets for that time and date. You may need to choose a different session, date, or both. We do not restrict the number of tickets sold, however, our system may flag your card as fraudulent for several consecutive transaction occur. Alternative Sledding Personal sledding devices are not allowed at anywhere at Yawgoo, including our Tubing Park, for liability reasons. The cost of admission includes use of our professional grade recreational tubes, our machine groomed tubing hill, and our surface tows which bring you back up the hill.
Age & Riding Restrictions Snow tubing is fun for all ages, so we do not have any age restrictions, but guests must be at least 42” tall so they can hold onto their own safety handles. Riding double is prohibited, everyone must sit in their own tube – no exceptions. Tubes can be “linked” or tied together for sliding down as a group – this may be limited based on conditions.
Helmets are not required, but we always encourage beginners of any age to start off with good habits. We do not rent helmets at Yawgoo, but they are available for purchase in our Pro Shop.
Must be 18 years or older or with a valid Photo ID to rent. Helmets are NOT available for rent nor are they required at Yawgoo EVERY VISIT. If a parent/guardian cannot be present, they may complete the Unaccompanied Minor Form found at Yawgoo.com/winter/tickets
In case of inclement weather or events beyond our control Yawgoo Valley may shut down the lift and/or close the hill for safety if needed. In doing so NO REFUNDS will be given however, if tickets have been purchased and patrons have not been able to have FULL use of purchases, VOUCHERS will be offered to all patrons for the inconvenience at the manager's discretion.
During high traffic times such as special event days, weekends, and all holiday periods we do not and cannot guarantee short lift lines, and will NOT REFUND tickets, rentals and/or lessons.
SNOW SPORTS LESSONS
All advanced reservations must be made online and are non-refundable. Walk-in reservations are subject to availability. We will try to accommodate specific request, but no guarantees can be made. Your online transaction is a reservation request. A private lesson reservation agent will check availability & try to accommodate your request. If we are unable to accommodate your request, we will contact you as soon as possible. Once your reservation is complete, you will receive a confirmation letter via e-mail. If you do not receive a confirmation email, your request may not have been received. If this occurs, please contact the Ski and Ride School Reservations Line: 401-294-3802 x 112.
Rescheduling/Cancellations Advanced reservations may be rescheduled when notified no later than 6 pm the day prior to your lesson by calling 401.294.3802 ext. 112. Exceptions: If we are forced to close due to inclement weather we will reschedule or issue a full refund. If the student is sick or injured a full refund will be issued with a physician's note. If you cancel after the 6pm deadline and we are unable to re-book the instructor, the full price of the lesson will be charged to your credit card or applied to another visit . Lessons are non-refundable due to weather. If we cancel your lesson for some unforeseen circumstance, we will issue a refund.
JANUARY 6-WEEK LESSON PROGRAM
There are NO make-up days, refunds, or credits for lessons, rentals or lift tickets for missed classes if the area is operational. All cancellations or changes are subject to a $25 administrative fee per student. Cancellation or change requests must be submitted in writing (email/mail) and received by our office by the following deadlines regardless of original registration date:
Before Nov. 30: Full Refund (less $30 admin fee)
Between Dec. 1 - Dec. 19: Yawgoo Valley Gift Card Credit FULL Value
After December 19: 75% of unused portion on Yawgoo Valley Gift Card
Medical Exception: If a child is sick or injured and cannot attend classes, we will refund the remaining classes in-full with a physician's note.
• Children under 18 must be accompanied by an adult.
• Yawgoo Valley Water Park is not responsible for any lost, stolen, or broken personal items.
• Yawgoo Valley Water Park is not responsible for any personal injuries.
• Please be sure to read and listen to all instructions prior to using attractions
• Be sure any questions or concerns you may have been addressed prior to using attractions.
• Please notify an attendant of any vandalism or safety concerns immediately.
• Watch your step -- be aware of water, rough terrain, and other obstacles on the property. Use property and attractions at your own risk.
• You should be in good health and free from a history of high blood pressure, heart problems, head problems, neck problems, back problems, motion sickness or any other conditions that could be aggravated by sliding.
• Water slides are recommended for adults under 175lbs, please slide at your own risk.
• No Smoking/Vaping
• No Consumption of food or beverages in the gated pool area
• No Diving, Running, or Horseplay
• No Masks, snorkels, inflatables, and water toys on slides.
• No Prolonged underwater swimming or breath holding.
• No Line jumping
• No Pets with the exception of leased or harnessed Service Animals.
• For the health and safety of all guests, appropriate swimwear must always be worn when using the water park.
• Swimwear should be properly fitting and shall not indecently expose parts of the body, be transparent, or display obscene or offensive pictures or slogans.
• Thong bottoms, cut-off jeans, cargo or khaki shorts, pants, or any other non-swimwear may not be worn.
• For safety reasons, swim attire with metal rivets or ornamentation, buttons, or zippers will not be permitted.
• Babies, toddlers, and other diaper wearing individuals are required to wear approved swim diapers when entering any pool or water attraction. Swim diapers are not available at the park for purchase.
• Wearing sunglasses or prescription lenses is not permitted when riding water attractions.
• Due to the nature of all rides and the potential for injury caused by loose articles, unsecured cameras, cell phones, or any recording devices are not permitted on rides. To secure these items please place them in a locker or leave them with a non-rider.
The water area is completely gated, but all parents are expected to supervise their child (ren). Families/group/parties are encouraged to select a meeting place, in case any member(s) of the group become separated. Lost children should be reported to a lifeguard assist you in finding your child. Please note that we do not currently have a park-wide paging system.
COOLERS & OUTSIDE FOOD & BEVERAGES
Lunchboxes, bagged lunches, coolers, picnics or any other outside foods or beverages are no longer permitted on grounds at Yawgoo. Limited food items will be available for purchase at the snack bar.
We remain open in overcast and light rain storms. Thunder, Lightning: Everyone will be removed from pools and slide areas immediately until 30 minutes after the last strike. Vouchers will be issued to return another day before Labor Day; if you wish to wait the storm out we will instead extend your time. No Refunds will be given.
All sales are final, excluding cases of inclement weather. Keep in mind - we do not issue refunds due to crowds. As a courtesy to all our guests, we offer our group calendar on our website. We cannot guarantee low crowds at any time. See Calendar below.
Tickets are sold in hourly CONSECUTIVE sessions. To get the best deal, purchase more time up front. A $1 upgrade fee applies to tickets upgrade from original session times (guest will only be required to pay difference in addition to $1 fee per ticket). We do not issue refunds or credits for unused time.
Groups are booked Monday – Friday between 10 am & 3 pm. Group rates are available for 12 or more paid ticket with advanced reservations. Group discounts are NOT available on weekends.